Parent and Student Technology Support (Including Summer Assistance)

Sun, 10/25/2020 - 5:09pm

 

Please find information regarding technology support for your Chromebook (including what to do over the summer if you need help). There are self help resources you can try on your own, and there is also information on requesting additional technology support from a HCPSS Onsite Technology Center. For more information about Chromebook returns or care over the summer - What to do with my child's Chromebook over the summer.

 

Login Issues          Quick Fixes          Self Help Resources          Request Technology Support

Request Technology Support 

Over the summer, if your family continues to need support after trying the resources below, please take the device to one of the school system’s Onsite Technology Center for assistance.

 

Login Issues

If your child is having difficulty logging into:

  • HCPSS Login - go to Username and Password Self-Service: This allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.

  • Google Meet - Directions on joining a Google Meet can be found online. If your child is still unable to join, have them send their teacher a message via Canvas Inbox or you can send the teacher an email to make them aware. If this doesn’t grant your child access to the Google Meet, have them work on other assignments in Canvas and/or you can have them focus on another learning platform used by their teachers, such as Lexia Core5 or DreamBox.

  • Canvas - Make sure to let your child’s teacher know about the issue via email. Continue to have your child attend any scheduled virtual Google Meet sessions and/or have them focus on another learning platform used by their teachers, such as Lexia Core5 or DreamBox.

  • Lexia Core5 and/or Dreambox - Use this resource for help Accessing Lexi Core5 and DreamBox or troubleshooting login issues.

 

Quick Fixes

Try these simple steps first if your child is experiencing technical difficulties:

  • Ensure that your child is on their HCPSS issued Chromebook

  • Close the browser completely and re-open

  • Make sure they are logged in using their student HCPSS credentials (username and password)

  • Restart the Chromebook and try logging in again

  • Remove unnecessary Chrome browser extensions. See HCPSS site for details

  • Using the Google Chrome browser is highly recommended

 

Self Help Resources

If you encounter a problem that cannot be corrected using the suggestions above, please try these county provided resources:

 

Request Technology Support 

Over the summer, if your family continues to need support after trying the above resources, please take the device to one of the school system’s Onsite Technology Center for assistance.