2021-2022 Parent and Student Technology Support Resources

Mon, 10/11/2021 - 10:47am

Please find information regarding technology support for your Chromebook. There are self help resources you can try on your own, and there is also information on requesting additional technology support. If your family continues to need support after trying the below resources, please complete the 2021-2022 Hanover Hills Elementary - Student and Family Technology Support Request Form for assistance.

Login Issues          Quick Fixes          Self Help Resources          Request Technology Support

Request Technology Support 

If your family needs support after trying the resources below, please complete the technology support request form below.

  

Login Issues

If your child is having difficulty logging into:

  • HCPSS Login - go to Username and Password Self-Service: This allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.

  • Canvas - Make sure to let your child’s teacher know about the issue via email.

  • Lexia Core5 and/or Dreambox - Use this resource for help Accessing Lexi Core5 and DreamBox or troubleshooting login issues.

  

Quick Fixes

Try these simple steps first if your child is experiencing technical difficulties:

  • Ensure that your child is on their HCPSS issued Chromebook

  • Close the browser completely and re-open

  • Make sure they are logged in using their student HCPSS credentials (username and password)

  • Restart the Chromebook and try logging in again

  • Remove unnecessary Chrome browser extensions. See HCPSS site for details

  • Using the Google Chrome browser is highly recommended

 

Self Help Resources

If you encounter a problem that cannot be corrected using the suggestions above, please try these county provided resources:

 

Request Technology Support 

If your family continues to need support after trying the above resources, please complete the 2021-2022 Hanover Hills Elementary - Student and Family Technology Support Request Form for assistance.

How to take care of your deviceHCPSS Student Device Information For more information see the HCPSS Technology Website